This page explains how to cancel a Crossword Club subscription and how to request a refund. The right path depends on where you made the purchase, because Apple and Google each handle billing and refunds through their own systems.
Crossword Club is free to download until 29 May 2026 as a limited-time promotion. After that the app returns to its normal price ($1.99 USD or local equivalent). Refunds for the paid app price itself are handled by Apple (App Store) or Google (Play Store) — see Section 2 and Section 3 respectively. There are no in-app purchases or subscriptions today; the rest of this policy describes how we will handle refunds for those once they launch.
If you are not sure which one applies, check the receipt email — Apple's comes from no_reply@email.apple.com and Google's from googleplay-noreply@google.com.
Apple handles all refunds for purchases made through the iOS App Store. We have no ability to issue, approve, or reject these refunds — only Apple does.
Apple typically replies within 24–48 hours. Approval is at Apple's discretion under their Media Services Terms. EU and UK customers also have statutory rights (see Section 5).
Cancelling stops the next charge. It does not refund the current billing period; you keep access until the period you already paid for ends.
Google handles all refunds for purchases made through Google Play. Google has its own published policy — typically refunds requested within 48 hours of purchase are automatic; older requests are reviewed.
If Google declines the request, you can write to us at billing@wordclub.ai and we will personally ask Google to reconsider on your behalf — though the final decision remains Google's.
If we offer a free trial, the trial converts to a paid subscription automatically at the end of the trial period unless cancelled. To avoid being charged:
If you forget and are charged for the first paid period within 48 hours of the trial ending, write to billing@wordclub.ai and we will assist with the platform.
Nothing on this page limits any non-waivable statutory right you have under your local consumer-protection law. In the European Union and the United Kingdom this includes the right to withdraw from a distance contract within 14 days of purchase. For App Store and Google Play purchases the statutory right is exercised through Apple or Google as the merchant of record.
If you do not recognise a charge from Crossword Club, please write to us first — almost every "unknown charge" turns out to be a subscription a household member set up, and we can identify and refund it faster than your bank can dispute it. Filing a chargeback before contacting us means Stripe (or Apple / Google) freezes the transaction for weeks and locks us out of the account while the bank investigates; an email to billing@wordclub.ai with the charge date is usually resolved within one business day.
Billing and refund questions: billing@wordclub.ai.
Everything else (gameplay, account, bugs): hello@wordclub.ai or the in-app Send Feedback form.